Goldcrest
Help & Support · Aide et assistance
ENGLISH
Contact
Questions, bugs, ideas? Write to zikolouka@gmail.com. Please include your iPhone model and iOS version. We usually answer within a few days.
FAQ
How do I restore my purchases?
Open the Shop tab and tap Restore Purchases at the bottom. "No Ads" and "Double Gold" come back on any device signed in with the same Apple Account. Gem packs are consumable and cannot be restored.
I was charged but didn't receive my gems.
Close and reopen the game: pending purchases are delivered at launch. If it still doesn't work, contact us. Refunds are handled by Apple at reportaproblem.apple.com.
Do my stewards work when the app is closed?
Yes, buildings with a steward keep producing offline for up to 3 hours. Come back regularly to collect.
Are the chests random?
No. Every chest always contains exactly what is written on it.
How do I change my ad privacy choices?
Tap the gear icon (top right) → Ad Choices (shown in regions where it is required).
How do I delete my data?
Your progress is stored only on your iPhone. Deleting the app deletes all game data. See the privacy policy for ad-related data.
My progress is gone after changing iPhone.
The save is local to the device (no account). Restore your iPhone from an iCloud or computer backup to keep it.
FRANÇAIS
Contact
Une question, un bug, une idée ? Écris à zikolouka@gmail.com (indique ton modèle d'iPhone et ta version d'iOS).
Questions fréquentes
Comment restaurer mes achats ?
Onglet Boutique → Restaurer mes achats tout en bas. « Sans pub » et « Double or » reviennent sur tout appareil connecté au même compte Apple. Les joyaux sont consommables et ne se restaurent pas.
J'ai payé mais je n'ai pas reçu mes joyaux.
Ferme et rouvre le jeu : les achats en attente sont livrés au lancement. Sinon, écris-nous. Les remboursements se demandent à Apple sur reportaproblem.apple.com.
Les coffres sont-ils au hasard ?
Non. Chaque coffre contient toujours exactement ce qui est Ă©crit dessus.
Comment modifier mes choix publicitaires ?
Roue dentée (en haut à droite) → Choix publicitaires.
Comment effacer mes données ?
La progression n'est enregistrée que sur ton iPhone : supprimer l'app efface tout. Voir la politique de confidentialité.