Elixa — Support

Help & Support

Elixa is a calm color-sorting puzzle in which every solved level distills a potion into the grimoire of Mirelle the alchemist. Need help? Write to zikolouka@gmail.com (please mention your device and iOS version). I usually answer within a few days.

How do I restore my purchases?

Open the app, tap the gear icon on the home screen, then Purchases > Restore purchases. You can also find “Restore purchases” at the bottom of the Shop, in the Drops tab. This restores “No Ads” and the Starter Pack (sign in with the same Apple ID used to buy them).

I bought drops but don't see them.

Make sure you are connected to the Internet, close and reopen the app: pending purchases are delivered automatically at launch. If they still don't appear, write to me with the date of the purchase.

How do I get a refund?

Refunds are handled by Apple: reportaproblem.apple.com.

I'm stuck on a level.

Use Undo (unlimited), Restart, a hint (it shows the best move from your current position) or an extra empty vial. Every level has been verified by a solver: there is always a solution.

How do I change my ad consent?

Settings > Privacy > Ad choices (shown when required in your region). See the Privacy Policy.

How do I delete my data?

All game data is stored on your device: deleting the app erases it. Note that consumable drops cannot be restored after deleting the app.

Languages

Elixa is available in English, French, Spanish, German, Brazilian Portuguese and Japanese. It follows your iPhone's language (Settings > Apps > Elixa > Language).

Aide et support

Une question ? Écris à zikolouka@gmail.com (indique ton modèle d'iPhone et ta version d'iOS).

Restaurer mes achats

Accueil > roue dentée > Achats > Restaurer mes achats, ou en bas de la Boutique, onglet Gouttes. Cela restaure « Sans pub » et le Pack de démarrage (même identifiant Apple).

Je ne vois pas mes gouttes achetées

Vérifie ta connexion, ferme puis rouvre l'app : les achats en attente sont livrés au lancement. Sinon, écris-moi avec la date de l'achat.

Remboursement

Géré par Apple : reportaproblem.apple.com.

Je suis bloqué

Annuler (sans limite), Recommencer, un indice ou une fiole vide en plus. Tous les niveaux ont été vérifiés par un solveur : il y a toujours une solution.

Consentement publicitaire et données

Réglages > Confidentialité > Choix publicitaires. Les données du jeu sont sur ton appareil : supprimer l'app les efface (les gouttes ne peuvent pas être restaurées).